Privacy Policy
Last updated: 28 March 2026 | IsItGoneDown.com is operated by Heskap IT Support, Ireland.
The short version: We collect only what's needed to run the service. We don't sell your data. We use standard analytics and payment processing. You can delete your data at any time.
1. Who We Are
IsItGoneDown.com is a website monitoring tool operated by Heskap IT Support, based in Ireland. If you have any questions about this policy, contact us at [email protected].
2. Information We Collect
We collect the following information depending on how you use the service:
- Account information — when you register, we collect your email address and (if using Google sign-in) your name and profile photo.
- Usage data — URLs you check are stored locally in your browser and, if you are signed in, synced to your account in our database so you can access them across devices.
- Payment information — if you subscribe to Pro, your payment is processed by Stripe. We do not store your card details. We receive confirmation of payment and your subscription status only.
- Analytics — we use Google Analytics 4 to understand how visitors use the site (pages visited, time on site, general location). This data is anonymised and aggregated.
- Cookies — we use essential cookies for authentication and preference storage (e.g. dark/light mode). Analytics cookies are set by Google Analytics.
3. How We Use Your Information
- To provide and improve the service
- To manage your account and subscription
- To send service-related emails (account confirmations, billing receipts)
- To send product updates and newsletters (only if you opt in)
- To comply with legal obligations
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your data under the following legal bases:
- Contract — to deliver the service you signed up for
- Legitimate interests — to improve the service and prevent abuse
- Consent — for marketing emails (you can withdraw consent at any time)
- Legal obligation — to comply with applicable laws
5. Data Sharing
We do not sell your personal data. We share data only with the following trusted service providers:
- Firebase / Google — authentication and database hosting
- Stripe — payment processing
- Netlify — website hosting
- Google Analytics — anonymised usage analytics
- Systeme.io — email marketing (only if you opt in)
6. Data Retention
We retain your account data for as long as your account is active. If you delete your account, your data is removed within 30 days. Check history stored locally in your browser can be cleared at any time using the "Clear my data" link in the footer.
7. Your Rights (GDPR)
If you are based in the EEA, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Withdraw consent for marketing at any time
- Lodge a complaint with the Data Protection Commission (Ireland) at dataprotection.ie
To exercise any of these rights, email us at [email protected].
8. Cookies
We use the following cookies:
- Essential cookies — required for login sessions and preferences. Cannot be disabled.
- Analytics cookies — set by Google Analytics to help us understand site usage. You can opt out via your browser settings or Google's opt-out tool.
9. Security
We use industry-standard security measures including HTTPS encryption, Firebase Authentication, and Stripe's PCI-compliant payment processing. However, no method of transmission over the internet is 100% secure.
10. Children's Privacy
IsItGoneDown.com is not directed at children under 13. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this policy from time to time. We will notify registered users of significant changes by email. The "Last updated" date at the top of this page will always reflect the most recent version.
12. Contact
For any privacy-related questions or requests, contact us at [email protected].